Recently, companies are paying more attention to the experience of their workforce. As the name suggests, employee experience (EX) concerns the study of the quality of experiences during work, as perceived by employees. From the moment they apply for a job, to the day-to-day activities up to the point they leave the organisation, it all counts towards that perception of quality of experience. And obviously, companies want EX to be positive in order to attract the best candidates, retain talent … Read more →

I’ve been performing usability studies for different projects to evaluate products and services in diverse technology readiness levels. Below I give some examples of recent work performed where I applied UX, user-centred design and ergonomics research to understand how people interact with the systems in question.

Internal vehicle HMI

As part of the UK Autodrive project, partners Jaguar Land Rover and RDM/Aurrigo wanted to understand the interaction between occupants of automated vehicles and four types of interfaces. So our team … Read more →

I’ve designed a few customer journey maps as part of the deliverables to a large innovation project. This work is part of a consortium formed by two academic institutions and four industry partners named CLoSeR. The collaborative nature of this research requires synergy between academia and external organisations, combining research methods to better inform the production of innovation that could improve user experiences.

One common way to understand and visualise UX is through the design of Customer Journey Maps, which … Read more →