Case studies
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Understanding why only a fraction of Asset Finance sales were digital — and implementing solutions
in Case studiesDue to confidentiality, images and data are limited to what could be made available publicly Introduction As part of Lloyds Banking Group’s digital transformation initiative, the Commercial Lending division sought to increase adoption of its online Asset Finance journey. Despite substantial investment in digital infrastructure, only a small percentage (in the single digits) came through…
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Driving style – How should an automated vehicle behave?
in Case studiesThis piece was originally produced as part of my contribution to the Contemporary Issues in Ergonomics and Human Factors, a teaching module for the master’s program at the School of Psychology, University of Derby. It was produced alongside a podcast to foster discussions with students during workshops and lectures The driving style of automated vehicles…
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A new system for the rail industry
in Case studiesThe CloseR system was designed to improve train journeys and user experience, but not all features were wanted by passengers I present here a case study of the CloseR Project, with which I was involved for over two years. It received 1.2m funding from Innovate UK and the Rail Safety and Standards Board.… Read more →
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Wireless charging of electric taxis
in Case studiesMiniature of electric taxis (black) and regular diesel taxis (silver), used during interviews and focus groups, representing the negotiations between drivers I was working for a project developing innovative charging facilities to solve the shortage of charging stations for electric taxis. Partners included Transport for London (TfL), Nottingham City Council (NCC) and Shell.… Read more →
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UX and automated vehicles
in Case studiesOne of the autonomous pods used during our experiments I was one of the UX researchers working for the UK Autodrive, a flagship, multi-partner project studying automated vehicles.… Read more →
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Motivating car drivers to cycle and walk more
in Case studiesHome screen of the Reflect app, used to capture subjective wellbeing The Reflect Project was looking into ways to promote sustainable modes of transport such as walking and cycling instead of driving. … Read more →
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Refit Smart Homes
in Case studiesRWE smart home technology devices A few years ago I was working for a project evaluating smart home technology, comparing user expectations at the point of installation with experiences 1 year later. … Read more →